Terms and conditions of the e-shop

Terms and conditions of the e-shop

Ordering terms


1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage (hereinafter Toila SPA Hotel e-store) owner AS Toila Sanatoorium (hereinafter Toila SPA Hotel) for the legal relations while purchasing products and services via Toila SPA Hotel e-store.
1.2. Purchasing services and products via Toila SPA Hotel e-store there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.

1.3 The transactions made at the e-store must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction.



2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. The price of transportation may be added to the price according to the selected mean of delivery.


3. Payment for the products

3.1 The product selected by the customer from the e-store must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.

3.2 The amount shown in e-store can be made through the internet banks of Swedbank, SEB, Nordea, Danske, LHV or Krediidipank as well as Visa and MasterCard debit and credit payments.

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.



Cancelling the order and refund


5. Cancelling the order and refund

5.1. All gift cards bought electronically cannot be cancelled and the money will not be refunded. All electronic gift cards have a unique product code and can be used as a payment method straight after the purchase.
5.2 All gift cards are valid for six months after the purchase. After the validity period is over the gift car will become inactive and it cannot be returned or changed into a new gift card.


6. All personal information  provided while making a purchase in the e-store are confidential and are treated by the requirements of the law of personal information. Toila SPA Hotel does not give out personal information to third parties without the consent from the customer.



7. All complaints regarding the purchase from the e-store between the customer and Toila SPA Hotel  will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection or to Harju County Court. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.



AS Toila Sanatoorium 10338119
KMKR: EE100171198
Ranna 12, 41702, Toila ESTONIA

Bank account:      EE262200001120212858     
Bank:        Swedbank
IBAN code:       
IBAN:EE26 2200001120212858
SWIFT code:      HABAEE2X

Phone:              +372 33 42 900, +372 33 42 902