Arrive 5-10 minutes early for the procedures to allow time for changing. We recommend hotel guests come in dressing gowns
Dress comfortably for procedures, removing all jewellery and watches
We ask you to be considerate and leave your phone in your hotel room
Always take your treatment plan with you to procedures
You need to undress for full-body procedures, e.g. massage, baths and body treatments
To ensure maximum comfort, inform the spa employee of problem areas and any concerns about the procedure
Be considerate to other spa visitors (speak quietly)
If you are accompanied by children, do not leave them without adult supervision
Spa employees have the right to refuse to serve clients under the in uence of alcohol and drugs and money for paid services will not be refunded
Several procedures are contraindicated in the case of certain medical conditions. Considering the aforementioned, the facility bears no responsibility for complications if the client has not provided adequate information about their health situation.
Money is not refunded for unused procedures and no new appointments are granted
We ask you to inform us of cancellations 24 hours prior to the scheduled treatment. If the treatment is cancelled later than that, the client must pay 50% of the treatment’s price
Reasons not dependent on Toila Spa Hotel will only be su cient for changing procedure times where possible to do so